April 30, 2024
Dear Customer:
This message is to inform you about important changes regarding the Hosted FootPrints service and product.
Effective today, and according to terms set out on BMC’s Customer Support site, BMC is announcing the End of Life for FootPrints Hosting services. The end of life for FootPrints Hosting Services is the latter of either the term end date as set forth in your current Order, or April 30, 2025.
For clarity, please see the accompanying product table which provides the list of associated product names and their end of life date.
Upon request by the customer, and only upon request by the customer, BMC will provide, at no additional cost, a copy of the data in the FootPrints Hosted systems. Requests for data must be submitted prior to the end of support date on April 30, 2025. Otherwise, customer data will be destroyed in accordance with BMC data retention policies. Requests for copies of data must be sent to Hosted-FootPrints-Data@bmc.com
If you have any questions regarding this transition, please contact your BMC Account Manager at 1-855-834-7487 and press Option 1 for Sales, or BMC Customer Support at 1-800-537-1813.
To receive updated information as it becomes available, please subscribe to our Proactive Alerts from our BMC Support Central site.
Thank you.
Sincerely,
Eric Liszt
AVP, R&D
BMC Software
Product/Marketing Schedule Name |
End of Life Date |
FootPrints Change Management - Managed Care Hosting Fee - SaaS |
April 30, 2025
|
FootPrints Dyn. SQL DB Link/DS DL - Managed Care Hosting Fee - SaaS | |
FootPrints Mobile - Managed Care Hosting Fee - SaaS | |
FootPrints Additional Concurrent User Agents - Managed Care Hosting Fee - SaaS | |
FootPrints Configuration Management User Uplift Fee - Managed Care Hosting Fee - SaaS | |
FootPrints Configuration Management - Managed Care Hosting Fee - SaaS | |
FootPrints Additional Named User Agents - Managed Care Hosting Fee - SaaS | |
FootPrints 5 Named User Software Package - Managed Care Hosting Fee - SaaS | |
FootPrints Change Management Concurrent User Uplift - Managed Care Hosting Fee - SAAS | |
FootPrints Change Management User Uplift - Managed Care Hosting Fee - SaaS | |
FootPrints Configuration Management Concurrent User Uplift - Managed Care Hosting | |
FootPrints Suite Software Package - Managed Care Hosting Fee - SaaS | |
FootPrints CRM Bridge - Managed Care Hosting Fee | |
FootPrints MS SCCM Integration - Managed Care Hosting Fee | |
FootPrints 1 Named 2 CC User Software Package - Managed Care Hosting Fee | |
FootPrints Unlimited Named User Agents - Managed Care Hosting Fee | |
FootPrints Dynamic Address Book Link /LD AP - Managed Care Hosting Fee |
April 30, 2024
Dear Customer:
This message is to inform you about important changes regarding the BMC Release Package and Deployment product.
Effective today, and according to terms set out on BMC’s Customer Support site, BMC is announcing the End of Life for BMC Release Package and Deployment. The end of support for BMC Release Package and Deployment is the later of either the support end date as set forth in your current Order, or April 30, 2025.
For clarity, please see the accompanying product table which provides the list of associated product names and their end of support date.
If you have any questions regarding this transition, please contact your BMC Account Manager at 1-855-834-7487 and press Option 1 for Sales, or BMC Customer Support at 1-800-537-1813.
To receive updated information as it becomes available, please subscribe to our Proactive Alerts from our BMC Support Central site.
Thank you.
Sincerely,
Eric Liszt
AVP, R&D
BMC Software
Product/Marketing Schedule Name |
End of Support Date |
BMC Release Package and Deployment - License Add-on |
April 30, 2025
|
BMC VaraLogix Q Deployment Automation |
April 29, 2024
Dear Customer:
This message is to inform you about important changes regarding the BMC Helix Cloud Cost subscription services.
Effective today, and according to terms set out on BMC’s Customer Support site, BMC is announcing the End of Life for BMC Helix Cloud Cost. The end of life for BMC Helix Cloud Cost is the latter of either the term end date as set forth in your current Order, or April 30, 2025.
For clarity, please see the accompanying subscription services table which provides the list of associated subscription services names and their end of life date.
If you have any questions regarding this transition, please contact your BMC Account Manager at 1-855-834-7487 and press Option 1 for Sales, or BMC Customer Support at 1-800-537-1813.
To receive updated information as it becomes available, please subscribe to our Proactive Alerts from our BMC Support Central site.
Thank you.
Sincerely,
Eric Liszt
AVP, R&D
BMC Software
Subscription Services/Marketing Schedule Name |
End of Life Date |
BMC Helix Cloud Cost on AWS |
April 30, 2025
|
BMC Helix Cloud Cost |
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Product Change Notification April 2024
Enriching customer satisfaction by providing quality information regarding product renames, replacements, and withdrawals.
PRODUCT RENAME
Complimentary and non-elective retitle of an existing product base, version, and/or marketing schedule that does not alter the feature, functionality, pricing, or existing agreements/entitlements of the product.
PRODUCT AUTO MIGRATION
Complimentary and non-elective product migration that does not result in modifications to the product’s feature and functionality. In instances where minor incremental functionality is provided, such would have otherwise been provided in connection with routine maintenance releases that all subscribers would have been entitled to.
PRODUCT OPTIONAL MIGRATION
SAAS TO SAAS CONVERSION
Paid elective product change that may result in more than minimal changes to the product’s feature, functionality, and/or license list price. In some instances, it may lead to a change in the product code, thus requiring re-installation of the product, but it should not be such that the functionality of the product produces a completely unrelated outcome. The old product rights must be forfeited upon the migration, therefore requiring customer authorization.
PRODUCT UPGRADE
Paid elective product change that consists of moving from one product or solution to another one that contains all the functionality in the original one, plus greater features, and functionality, while remaining within the same product family.
PRODUCT WITHDRAWAL
NO MIGRATION
The End of Life (EOL) of a product, which results in moving it to an Obsolete status once the Projected Obsolete Date (POD) is reached, with no option for customers to migrate it.
KEY DETAILS
Visit the "Attachments" Section to download the PDF/Excel version of this Blog post
FOR MORE INFORMATION
Please contact the appropriate Product Manager by emailing the address provided within each product change section
Group: Product Changes
Group: Product Changes
What is it?
This 60-minute UX session is to discuss openly and honestly about the needs, expectations, and gaps on HelixGPT for Agents.
Participants will be shown design concepts and will be asked for feedback.
When is it?
This is a one-time 60-min long UX session, which will be conducted remotely via Zoom. The UX session can be scheduled any day until Friday, May 3rd and can be started at any time after 3pm CET/6:30pm IST/9am EST.
Who Qualifies?
We are looking for people who meet one of the following personas:
- ITSM: Service desk managers and agents, Major Incident Managers. Participants may be L1 or L2
- BWF: HR case agents, HR service delivery managers, HR helpdesk leads, and HR case management leads
Interested?
Next steps: Please email Launa Nguyen Lewis at Launa_Lewis@bmc.com with this email subject line:
“UX Study – HelixGPT for Agents”