A key player in the logistics business in Hong Kong and the Pearl River Delta, Hong Kong Air Cargo Terminals Limited (Hactl) provides ground handling services for 100+ airlines and 1,000+ freight forwarders worldwide. The IT environment handles more than one million transactions daily and enables 4,000 users to monitor the progress of cargo, documentation, and customs clearance. Hactl needed a workload automation strategy that would keep mission-critical data flowing through systems, enabling the company to manage cargo in the smartest possible way.
The BMC solutions streamline and automate a broad range of batch processing tasks, such as moving data associated with completed cargo jobs from the online database to the historical database and preparing reports for clients.
“The business challenge is that we are facing a more competitive environment and need to run the terminal very efficiently and securely. Security is a particular focus since 9/11, and it has significantly increased the workloads associated with cargo handling due to the need for elevated security processes such as cargo X-ray screening.”— Cindy Ng, General Manager Information Services, Hactl.